Shipping and Delivery
We utilize FedEx and UPS shipping options to ensure that your packages arrive in the best possible condition and in the timeliest manner. Due to the perishable nature of our products, they are shipped flash frozen which means they are frozen very quickly at a low temperature and will defrost in transit. Items that are soft but cool to the touch are safe to be consumed. Upon arrival, the products should be refrozen or refrigerated immediately. Allow 24-72 hours to thaw the products before planning to serve them.
We do not ship on Friday or Saturday so there are NO Sunday or Monday deliveries. Standard delivery is 2-3 business days. Two-day delivery is recommended, especially during the warmer months due to the perishable nature of our products. We ask for the date the product is to be shipped; not the date of delivery/arrival. If there is no date to ship, we will ship the product within 24-48 hours of our next shipping date.
*NOTE* Uncle Ray's Fried Turkeys is not responsible for incomplete or incorrect shipping information on orders. The customer must ensure that addresses are accurate. Additional charges will be incurred to re-ship any product.
We make every attempt to adhere to current carrier shipping tables as much as possible but holidays and unforeseen circumstances, including but not limited to, any act of God, weather, pandemics, protests, and riots can force exceptions to the shipping and delivery schedule. We will abide by the rules and regulations set forth by FedEx and UPS for shipping conditions and restrictions. If for any reason, the FFA grounds planes or ground delivery services are interrupted due to weather, pandemics, rioting, or any act of God and the scheduled delivery is missed, under no circumstances will Uncle Ray's Fried Turkeys be responsible for the delay of your shipment or the spoilage of the product.
We reserve the right to fully investigate any claims that we believe to be unfounded or fraudulent.
All Sales are final